- We can draw any size you want, please specify in the form before placing an order. Size does not add to the price.
We can deliver earlier for an extra tax
What photos are required for drawing use?
We can make your images in JPG, GIF, BMP, PNG or Adobe.PSD formats.
• We do not have vector format files! You may order a .PNG file with transparent background in size A1. It works almost like a vector file.
How are they delivered?
Draws are delivered on the e-mail you provide us, in digital form (PNG, JPG) so you can print them anywhere then. We recomment for worldwide shipping: https://printify.com/
100% Satisfaction Guarantee: Please keep this in mind that our artists can always change the artwork until you feel 100% satisfied. We guarantee the quality of our designs. If you're not satisfied with the quality due to an error on the part of Retouchat, you can always exchange your design after our confirmation. The exchange designs must be the same person's photo you submitted to us. For special design orders, we will send you a design preview before the final file. If you would like to make any changes, we will do it for you for free. But, please note that your modification request can NOT be different from your original design request. Otherwise, it may be considered as a new design order and be charged an additional design fee.
Return & Exchange policies
• Usually NO returns are accepted on our design orders, but, in some case, we'll send you 30%-100% money back, if your order have been cancelled. If you don't like your drawings due to an error on the part of Retouchat Team, you can exchange it after our confirmation. Please email us at email@example.com within 24 hours after you receive the design. After confirming it, we'll reproduce your design within 1-3 business days with no additional charge.
• Please note that we will keep your order information in 30 days. Your design or modification request will be cancelled after 30 days automatically, and we will not be able to refund your payment or to do the design modifications. After you place or receive your order, please contact us immediately by email at firstname.lastname@example.org
- • We accept Visa, MasterCard, Discover, American Express, PayPal payments and debit cards with the Visa or MasterCard logo. We don't take personal checks, money orders, purchase orders, CODs.
Is it safe to use my credit card?
- • Our online payment system is powered by PayPal, Inc. It uses the latest security technology to encrypt all of your credit card information, including credit card number, name and address.